To create a chatbot, the first step is to determine which
channel your customers will use most. If your company uses social media, ask
your customers how they find you, and then place your chatbot in the most
prominent spot. There are a variety of options available, from placing your
chatbot on your company website to using it on Facebook Messenger. A platform
like Kommunicate allows you to use your chatbot across channels. Using the
right platform will save you time and effort.
There are several types of chatbots based on rules or build chatbots.
The most common applications are in sales and support, as well as other
AI-enabled fields. They are particularly useful in data gathering,
consultation, and human handoff. Here are some of the more common chatbot uses.
The benefits of creating a chatbot are clear. You can even set up a live chat
with a chatbot to answer questions or answer general inquiries.
If you have extensive coding knowledge, you can build
your own chatbot. However, this requires a good understanding of coding
languages and strong expertise. For this, it would be best to hire a developer
who specializes in chatbot building platforms. Otherwise, you can use one of
the chatbot creation software solutions that are available. However, building
your own chatbot can be difficult and time-consuming. If you aren't confident
with coding, you can also use chatbot creation software.
Before implementing a chatbot, you should determine its
goal. You should consider whether you want to make it an extension of your
customer support team, or if you'd like to use it to handle simple inquiries.
For example, if you want to free up the support team for complex problems, then
a chatbot could handle common questions and FAQs, while your team can focus on
the more challenging cases. When used correctly, a chatbot can be a great asset
for your business.
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